“InstaCheckin improved our customer experience tremendously, but also streamlined a lot of operations on the backend: tracking who’s in the space and how often, collecting emails for newsletters, updating our databases with most recent information, even helped our staff grow their LinkedIn networks, enabling them to reach out to people they’ve met briefly. Would not give it up.”

– Kamila Klimek, General Manager, thinkspace

Thinkspace is a leading coworking space in Seattle with multiple locations across Seattle and Redmond. Thinkspace is the hub that builds a strong community of entrepreneurs, small businesses, tech startups and of non-profits organizations. It creates an ecosystem that inspires, helping passionate teams contribute to their sustainable growth and celebrating in their success.

Thinkspace provides the facilities to launch, hire and create a customer service experiences to passionate startups, entrepreneurs, and small businesses. Thinkspace creates eco-friendly coworking spaces while empowering the community with the best technology, marketing, and administrative support.

Kamila Klimek is the General Manager at thinkspace. “Before InstaCheckin, it was really hard to keep track and keep in touch with all the guests and attendees coming to thinkspace”, Kamila said. With the launch of the Seattle location, thinkspace has been experiencing an increased activity at their front desk for members, guests as well as event attendees. That’s where InstaCheckin’s visitor management system has helped them streamline the guest and attendee check-in flow while maintaining a great visitor experience.

Instant Guest Arrival Notifications

With InstaCheckin’s instant visitor arrival notifications, the thinkspace staff gets immediately notified when any visitor checks in. They further customize the notifications using the “VIP notifications” feature of InstaCheckin which allows them to receive targeted notifications when visitors matching certain names or email addresses check-in.

Lead Generation and Marketing at coworking spaces

One of the most important aspects of building a vibrant startup community is reaching out and keeping in touch with the entrepreneurs, technologists, marketers and pretty much every one that visit thinkspace. InstaCheckin enables thinkspace to capture this important contact information from all the guests and attendees in a very seamless and tech savvy way. Using this information, the thinkspace staff has been able to grow their Linkedin networks as well as keep in touch with the visitors by signing them up for newsletters. “Instacheckin improved our customer experience tremendously, but also streamlined a lot of operations on the backend: tracking who’s in the space and how often, collecting emails for newsletters, updating our databases with most recent information, even helped our staff grow their LinkedIn networks, enabling them to reach out to people they’ve met briefly”, Kamila said.

Seamless event check-in experience at coworking spaces

Being a popular coworking space in the Seattle area, thinkspace hosts a lot of community events on a frequent basis. Many of these events see upwards of 250 attendees. With InstaCheckin, they have been able to run multiple check-in kiosks and cut down their check-in time significantly. This also provides a pretty modern and tech savvy experience to the attendees while the thinkspace staff can interact with their guests at a more personal level. “The app is overall great, and is exactly what it should be for a regular office traffic capacity. We also find ourselves in high capacity situations, where there’s 200+ people that is coming through the door within 30 minutes”, Kamila said.

Amazingly Simple Setup

The simplicity of the InstaCheckin solution is comparable to no other solution. “The best part about it is the ease of use and being able to start up immediately – we set up a trial account three hours before an event of 250 people, and my team was ready to go within minutes.”, said Kamila.

Signing-up with InstaCheckin has helped thinkspace create an atmosphere where visitors go through seamless sign-in experiences. They are able to process tasks faster, and improving our customer experience tremendously. InstaCheckin has helped the thinkspace team reduce the time they spend on manual tasks. They spend more time focusing on what’s most important – taking care of their members and building a successful business community.

Know who is in the building at all times

With the high traffic capacity we get on a daily basis, and on event sign-up check-ins, security is thinkspace’s top concern within the building. Without the digital sign-in app, it’s hard to keep track of everyone entering our premise. They maximize guest security by tracking who’s in the space and how often. “The frontend and backend interfaces are very intuitive and have all the features you’d expect, allowing you to not only control who’s inside the space at any given point, but also extract list of people in an excel format, send them a follow up message, even automatically notify the appropriate person of their guest arriving.”, said Kamila.

InstaCheckin automatic badge-printing feature makes it easy for every guest to have a badge with their name, photo, and time of entry. Thinkspace is considering to implement the badge printing feature for future events. Also, with the check-out feature, guests can sign out when they leave the building. This helps the thinkspace staff know exactly who is in the building at all times.